Terms and Conditions

General Terms

These terms govern all interactions between players and StromStrike Casino. By registering an account, users acknowledge reading, understanding, and accepting the following conditions in their entirety.

Eligibility Requirements

Registration requires meeting specific criteria without exception:

• Minimum age of 18 years (or higher where local laws mandate)
• Legal capacity to enter binding agreements
• Residence in a jurisdiction permitting online gambling
• Accurate personal information provision
• Single account per individual

Account Responsibilities

Players bear sole responsibility for account security and activity. Safeguarding login credentials, enabling security features, and reporting unauthorised access promptly fall within user obligations.

Bonus Terms

General Bonus Conditions

All promotional offers operate under these universal conditions unless specific promotion terms state otherwise:

• One active bonus permitted at any time
• Bonus funds and associated winnings void upon withdrawal requests before wagering completion
• Maximum bet during active bonuses: €5 or currency equivalent
• Abuse, fraud, or irregular play patterns result in bonus and winnings forfeiture

Wagering Requirements

Standard wagering multipliers apply to bonus funds before withdrawal eligibility:

Bonus Type	Wagering Requirement	Validity
Welcome Bonus	35x bonus	30 days
Reload Bonus	30x bonus	7 days
Free Spin Wins	35x winnings	7 days

Game Restrictions

Certain games carry reduced or zero contribution toward wagering requirements. Jackpot slots, specific high-RTP titles, and selected table games may be excluded entirely. Complete lists appear within individual promotion terms.

Financial Terms

Deposits

• Minimum deposit: €10 (method dependent)
• Maximum deposit: Subject to payment method and account standing
• Processing: Instant for most methods
• Currency conversions incur standard exchange rates

Withdrawals

• Minimum withdrawal: €20
• Maximum single withdrawal: €10,000
• Monthly withdrawal cap: €50,000 (VIP members exempt)
• Processing timeframe: Up to 24 hours internal review
• Payment delivery: Method dependent (1 hour to 5 business days)

Verification Requirements

First withdrawals and periodically thereafter require identity verification. Requested documents include government-issued identification, proof of address, and payment method verification. Failure to provide documentation within 30 days may result in account restriction.

Fair Play Policy

Prohibited Activities

The following activities result in immediate account termination and fund forfeiture:

• Multiple account operation
• Bonus abuse or systematic exploitation
• Collusion with other players
• Use of automated software or bots
• Fraudulent payment activities
• Identity misrepresentation
• Irregular betting patterns designed to exploit promotions

Investigation Rights

Management reserves authority to investigate suspicious activity, withhold payments pending review, and request additional verification at any time. Refusal to cooperate constitutes grounds for account closure.

Privacy and Data

Information Collection

Registration and ongoing operation require personal data collection including:

• Identification details (name, date of birth, nationality)
• Contact information (address, email, telephone)
• Financial data (payment methods, transaction history)
• Technical data (IP address, device information)

Data Usage

Collected information supports account operation, regulatory compliance, fraud prevention, and marketing communications (where consented). Data sharing occurs only with licensed payment processors, regulatory authorities, and essential service providers.

Responsible Gambling

Platform Commitment

StromStrike promotes responsible gambling through:

• Mandatory age verification
• Self-exclusion tools
• Deposit and loss limits
• Session time alerts
• Links to support organisations

Player Obligations

Users acknowledge gambling involves financial risk and commit to:

• Playing within personal financial means
• Utilising available protection tools
• Seeking help when gambling becomes problematic
• Never gambling while impaired

Dispute Resolution

Internal Process

Complaints route through customer support initially. Escalation to management occurs upon request if initial resolution proves unsatisfactory. Response timeframes:

• Initial acknowledgment: 24 hours
• Investigation completion: 14 days
• Final response: 30 days maximum

External Mediation

Unresolved disputes may proceed to independent Alternative Dispute Resolution providers. Details appear upon request following exhaustion of internal procedures.

Amendments

These terms undergo periodic review and modification. Material changes receive notification via registered email addresses. Continued platform use following notification constitutes acceptance of updated terms.

Governing Law

Operations and disputes fall under the jurisdiction specified in the licensing documentation. Users agree to submit to this jurisdiction for any legal proceedings arising from platform use.

Severability

Individual term invalidity does not affect remaining provisions, which continue in full force. Invalid terms undergo replacement with enforceable alternatives maintaining original intent where legally permissible.